# 1-on-1 Ticket Support
We take pride in our quick customer support and dedicate ourselves towards the customers satisfaction. Need help setting up your bot, questions about our features or looking for an explanation about something else? Simply open a live chat support ticket and a staff member will be with you shortly.
Our main focus is to help our members, therefore we have a educated support team working around the clock. We can provide support to our members at almost any time of the day. As long as a staff member is awake, any questions you might have will be assisted.
You can simply create a ticket in the *#support* channel and we will help you as soon as possible.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.autosnkr.com/features/1-on-1-ticket-support.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.